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STANDARD TERMS AND CONDITIONS OF SALE

WEBSITE TERMS & CONDITIONS

  1. These Terms govern access to and purchases made through https://www.kiozibeauty.com. By using the website, creating an account or placing an order you agree to these Terms.

PRIVACY & DATA PROTECTION

  1. Collect only information necessary to fulfil orders and improve customer experience. Process personal data in accordance with the Data Protection Act, 2019. Explain lawful basis, retention periods, customer rights, cookies, marketing consent and security measures.

REFUND POLICY

  1. Recommended defaults: 1-day unopened change-of-mind returns; 1-day defective product reporting; refunds within 1– 5 business days to the original payment method. Nothing limits rights under the Consumer Protection Act, 2012.
  2. Opened hygiene-sensitive cosmetics are generally non-refundable unless defective or supplied incorrectly.
  3. Wrong item, damaged parcel, contamination or manufacturing defects qualify for replacement, exchange or refund.
  4. Chargeback investigations target completion within 10 business days.

COSMETICS RETURNS POLICY

  1. Returnable only when factory sealed, unused and in original packaging. Opened lip products, mascaras, eyeliners, liquid complexion products, skincare and used applicators cannot be resold and are therefore not eligible for change-of-mind returns.
  2. Evidence required: order number, photographs, batch number where available.
  3. Company pays return shipping for defective/wrong items. Customer pays change-of-mind return shipping unless advertised otherwise.
  4. Wholesale, bulk purchases and samples are final sale unless defective.

SHIPPING & DELIVERY POLICY

  1. Delivery estimates are not guarantees.
  2. Delays may occur due to weather, customs, courier disruption or public holidays.
  3. Risk transfers upon delivery.
  4. Inspect parcels immediately and report damage within 48 hours.
  5. Not liable for 3rd party damage of goods

PROMOTIONS & COUPONS

  1. One coupon unless otherwise stated.
  2. Cannot be exchanged for cash.
  3. Company may cancel fraudulent promotions.

GIFT CARDS

  1. Non-refundable except where required by Kenyan law.
  2. Lost cards are treated according to company policy.

CHARGEBACK & FRAUD POLICY

  1. Reserve the right to verify suspicious transactions, cancel fraudulent orders, request identification and cooperate with payment providers. Encourage customers to contact Customer Care before initiating chargebacks.